amanplay Privacy Policy

This page describes what we collect when you use amanplay and how we keep that data protected. We gather information about your identity, account activity, and device when you register, deposit, withdraw, or place bets across our football markets, live-dealer tables, slot games, and esports offerings.

Our privacy practices are designed around account security, legal compliance, and fraud prevention. We do not sell your personal information to marketing firms. We share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to complete your transactions. We may disclose data to government agencies if required by law or to investigate suspected violations of our Terms and Conditions

If you have questions about how we handle your data on amanplay, our support team in Jakarta, Surabaya, Bandung, and Medan can help clarify. You have the right to access, correct, or request deletion of your personal information, subject to legal retention requirements.

Data collection and use on amanplay

Information we collect

When you create an amanplay account, we collect your full legal name, national ID number, date of birth, email address, mobile phone number, and residential address. This is mandatory for Know Your Customer (KYC) verification and anti-money-laundering (AML) compliance. We may also request a photograph of your ID document or a bank statement to confirm your identity and location.

During your use of amanplay, we log all transactions: deposits, withdrawals, bets placed, games played, wins, and losses. We record your IP address, device type, operating system, and browser information. We use cookies and similar tracking technologies to remember your login session and preferences. This activity data helps us detect unauthorized access, prevent fraud, and improve amanplay's performance.

How we use your data

We use your identity information to verify you are in a permitted jurisdiction and to comply with Know Your Customer rules. We use your transaction history to calculate your tax liability (if applicable), respond to disputes, and investigate suspected bonus abuse. We use your device and location data to flag unusual login patterns—for example, if your account is accessed from a new city or country within a short time frame.

We do not use your data to send unsolicited marketing emails or SMS messages. If you opt in to promotional updates, you can unsubscribe at any time via in-app settings or by contacting our support team. We do not sell or lease your information to third parties. We may share anonymized, aggregated data (for example, "our platform processed 10,000 Liga 1 bets during Idul Fitri") with business partners, but this does not identify you.

KYC (Know Your Customer)

Identity verification process we undertake on amanplay to confirm your legal name, national ID, and residential location before account activation.

AML (Anti-Money Laundering)

Compliance obligation we follow on amanplay to detect and prevent the use of our platform for illegal financial activity.

IP address

Numeric identifier of your internet connection; we log this on amanplay to help identify unauthorized access and detect fraud.

Cookies

Small files stored on your device that amanplay uses to recognize your login session and save your preferences.

Third-party processors and data location

We at amanplay work with payment processors to handle deposits and withdrawals. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, those payment providers receive your banking information. amanplay does not store your bank account details or credit card numbers; the payment provider handles that securely. We only store a reference to your transaction (for example, "deposit of X units via mobile banking on [date]").

Our amanplay servers may be located outside your jurisdiction. Data stored on our servers is encrypted at rest. When you transmit data to amanplay (for example, when you log in or place a bet), we use TLS (Transport Layer Security) encryption in transit. We do not guarantee that our data centers are physically located in Indonesia; your data may be backed up or processed in other regions. By using amanplay, you consent to your data being transferred outside your country if necessary for platform operations.

Data retention and deletion

We retain your identity information (name, ID number, address) for as long as your amanplay account is active. After you close your account, we keep KYC documents for a minimum of five years to comply with AML and tax regulations. We cannot delete this information earlier without risking legal violation.

Your transaction history (bets, wins, losses, deposits, withdrawals) is retained for seven years. During this period, you can request access to your history for dispute resolution or tax purposes. After seven years, we anonymize or delete transaction records. You can request a data export from amanplay at any time by contacting our support team; we typically respond within 10 business days.

Your rights and our amanplay obligations

Your access and control rights

You have the right to access all personal information we hold about you on amanplay. To request a copy, email our support team with your account email and national ID number. We will provide your data within 10 business days. You also have the right to correct inaccurate information—for example, if your residential address changed, you can update it in your amanplay account settings.

You may request deletion of your personal data on amanplay, subject to legal restrictions. We cannot delete identity information or transaction history if doing so would violate anti-money-laundering or tax law. However, we can delete optional data (such as a profile photo or saved device nickname) upon request. To exercise your rights, contact our support team in Jakarta, Surabaya, Bandung, or Medan.

Cookies and tracking on amanplay

We use cookies on amanplay to keep you logged in and to remember your game preferences. These cookies do not expire after a single session; they persist until you clear your browser cache or manually log out. We do not use cookies to track you across other websites. If you disable cookies in your browser, amanplay may not function correctly—for example, you may be logged out frequently.

We also use analytics tools to understand how users interact with amanplay—which pages are most viewed, which games are popular during Idul Fitri or Idul Adha holidays, and how often features are accessed. This data is anonymized and does not identify you individually. You can opt out of analytics by contacting our support team, though this may limit our ability to improve your experience on amanplay.

Security commitments and breach notification

We at amanplay implement standard security measures: encrypted data storage, TLS encryption in transit, firewalls, and regular security audits. However, no system is perfectly secure. If a data breach occurs on amanplay—for example, if an unauthorized person gains access to user information—we will notify affected users within 72 hours. You will receive a notification via the email address on file, explaining what data was compromised and what steps you should take.

If you believe your amanplay account has been compromised, contact our support team immediately. We can reset your password, review your account activity log, and help you secure your account. During major football tournaments (such as Champions League finals or Piala Indonesia playoffs) and holiday periods (Idul Fitri, Idul Adha, Imlek), response times may be slightly longer due to increased support volume, but we prioritize security incidents.